Account Management Specialist

5 days ago

Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 11,00,000

**Job Overview**

The Customer Service Representative will be responsible for managing and resolving escalated customer grievances effectively, empathetically, and within defined timelines. This role requires close coordination with internal teams to investigate issues, perform root cause analysis, and deliver satisfactory resolutions.

  • This individual will serve as the primary contact for handling escalated customer issues across all communication channels.
  • They will investigate and analyze customer complaints by engaging with relevant internal departments.
  • Thorough root cause analysis and recommendation of corrective/preventive actions are crucial in this role.
  • Ensuring timely resolution of cases while maintaining high levels of empathy and professionalism is vital.
  • Clear, consistent updates throughout the resolution process will keep customers informed.
  • Maintaining detailed records of all escalation cases, actions taken, and outcomes is essential.
  • Working with internal stakeholders to identify trends and propose process improvements is also necessary.
  • Supporting reporting and analytics related to escalations will drive customer service excellence.

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