Security Program Manager for Loss Prevention
17 hours ago
Job Summary:
We are seeking an experienced Security Program Manager to lead our Loss Prevention team in preventing losses via identification of abusive entities. The ideal candidate will have a strong background in security, loss prevention, and asset protection, with experience in managing teams and driving process improvements.
About the Role:
As a Security Program Manager, you will be responsible for leading a team of 7-10 SLP Specialists, responsible for the overall performance management, coordination, and evaluation of the team. You will also lead cluster/zone level initiatives, primary owner of cluster/zone shrink and MDR Concessions performance, and interact with other cluster/zone SLP Managers. You will communicate policies and investigation standards to SLP Specialists, follow-up to ensure consistency and compliance, and support in ECR/customer escalations and writebacks. You will develop and achieve performance goals and objectives in line with INSLP vision and goals.
Key Responsibilities:
• Leading and developing a team of 7-10 SLP Specialists
• Leading cluster/zone level initiatives
• Communicating policies and investigation standards to SLP Specialists
• Developing and achieving performance goals and objectives
• Identifying pain points, process gaps, and MOs, implementing solutions and process improvements to meet OP2, IOP, and SIOP targets, while ensuring customer satisfaction
• Driving process improvements to enhance the efficiency of the program as well as LM sites
• Identifying emerging hotspots and MOs, and deploying on-ground SLP teams accordingly for quick action and abuse prevention
• Implementing and following up of Loss Prevention Plan in MDR Concessions
• Keeping plans and SOPs updated
• Periodical check of documentation
• Preparing documents for internal and external reviews
• Conducting SLP audits and implementing SOPs
• Ensuring the team is adhering to SLAs defined for the SLP MDR Concessions Abuse Program
• Process review, gap analysis, and implementation of necessary improvements
• Weekly, monthly, and quarterly assessments
• Loss prevention reporting
• Feedbacks from internal and external stakeholders
• Follow-up and completion of CAPA
• Cross-functional team connects
• Acting on the recommendations proposed by the team on loss prevention initiatives based on on-ground intel
• Working closely with the SLP and CS teams to analyze the loss trends in MDR Concessions
• Ensuring investigations are closed within SLAs
• Ensuring the team is meeting the weekly investigation targets and submitting investigation reports
• Sharing RCAs and PTG initiatives on shrink and unmet goals
Basic Qualifications:
• Graduation with minimum 3 years of experience in the field of Security, Loss Prevention, Shrinkage, Asset Protection, Investigations
• University degree level or equivalent through experience and professional certification
• A minimum of 4-8 years in law enforcement or security-related profession
• Ability to function in an ambiguous, fast-paced work environment
• Strong interpersonal, verbal (speaking, listening, interpretation) and written communication skills
Estimated Salary Range: $120,000 - $180,000 per year
Language: English (en)
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