Help Desk Specialist

1 day ago

Agra, Uttar Pradesh, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

As a Technical Support Specialist, you will be the primary point of contact for customers on support issues and product queries.

The role requires troubleshooting technical problems, collaborating with internal teams, and communicating effectively to deliver resolution for customers.

You will work closely with software developers and other technical members from the customer side.

This is an opportunity to make a significant impact on our organization's success.

  • Interact with customers via telephone, email, and chat services to resolve support incidents
  • Contact and resolve customer issues within target service level agreements
  • Document customer incidents with troubleshooting, root cause, and resolution information
  • Follow internal processes, policies, and guidelines on collaboration, escalation & communication
  • Contribute to the internal and external knowledge base for faster incident resolution

Key requirements:

  • Minimum experience of 1-3 years in product support interacting with English-speaking customers over calls, emails, and chat
  • Good verbal and written communication skills in the English language
  • Problem-solving skills and good troubleshooting acumen
  • Passion for technology and ability to ramp up on technical concepts
  • Ability to work in high-visibility, high-pressure scenarios
  • Familiarity with using ticketing and tech support platforms such as Zendesk, Freshdesk, and Salesforce
  • Collaborate across teams to identify root causes
  • Work closely with core engineering teams daily
  • Own and drive technical issues through to resolution
  • Proficient with technical problem-solving methodologies
  • Ability to communicate technical details effectively
  • Strong organizational and time management skills

Technical stack:

  • Frontend: JavaScript, HTML5, CSS3, jQuery
  • Backend: Node.js, Python, PHP, Java
  • Database: Working knowledge of SQL queries and one or more of the following databases: MongoDB, PostgreSQL, or any NoSQL DB

  • Help Desk Specialist

    14 hours ago

    Agra, Uttar Pradesh, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

    Job OverviewThe Service Desk Analyst role entails logging, tracking, and resolving IT issues across various channels.This position involves maintaining warranty call trackers, ensuring service level agreement compliance, and generating management reports including daily open calls, summary reports, and customer satisfaction ratings.The analyst will...

  • Help Desk Support Specialist

    1 day ago

    Agra, Uttar Pradesh, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000

    Job Role OverviewThis position involves supporting clients across various communication channels, ensuring timely and effective resolutions to their queries.The role demands a high level of customer satisfaction, with a minimum quality standard of 90% in every case.Support specialists will be required to diagnose and resolve complex issues using established...

  • Help Desk Specialist

    3 days ago

    Agra, Uttar Pradesh, India beBeeExpert Full time ₹ 9,00,000 - ₹ 12,00,000

    Technical Support RoleWe are seeking a skilled and dedicated Technical Support Engineer to join our team.About the JobThis role involves providing exceptional technical support to clients, ensuring their issues are resolved efficiently. The successful candidate will be responsible for troubleshooting complex issues, diagnosing problems with standard...

  • Help Desk Representative

    2 days ago

    Agra, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 25,00,000 - ₹ 60,00,000

    About this RoleWe're looking for a Customer Support Specialist to join our team. This is an exciting opportunity for someone who enjoys helping others and providing exceptional customer service.The RoleThis role involves being the first point of contact for customers booking experiences across multiple cities. You'll need to be able to communicate...

  • Senior Help Desk Specialist

    1 day ago

    Agra, Uttar Pradesh, India beBeeTroubleshooting Full time ₹ 9,00,000 - ₹ 12,00,000

    Job DescriptionTechnical Support & Troubleshooting SpecialistWe are seeking a skilled Technical Support & Troubleshooting Specialist to join our team. As a key member of our IT support team, you will provide L2 support for Windows and Mac platforms across multiple clients and client-site locations.Key Responsibilities:Techincal Support:Provide technical...

  • L1 Service Desk Specialist

    1 week ago

    Agra, Uttar Pradesh, India beBeeCustomer Full time US$ 60,000 - US$ 90,000

    We are seeking a proactive and detail-oriented L1 Service Desk Specialist to serve as the first point of contact for IT support requests. The ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service.Job Description:The successful L1 Service Desk Specialist will be responsible...

  • Help Desk Specialist

    2 weeks ago

    Agra, Uttar Pradesh, India beBeeClientSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    About the RoleWe are seeking a dynamic and career-driven individual to join our fast-growing organization as a Client Support Executive.This is an excellent opportunity to work in a collaborative, client-focused environment and enhance your professional skill set.As a Client Support Executive, you will play a crucial role in delivering outstanding client...

  • Help Desk Specialist

    7 days ago

    Agra, Uttar Pradesh, India beBeeSupport Full time ₹ 1,80,000 - ₹ 2,28,000

    Customer Service Job OverviewWe are seeking a skilled professional to provide top-quality support to customers over inbound calls.This is a challenging yet rewarding role that offers genuine career growth opportunities in a supportive and dynamic environment.You will have the opportunity to work with a diverse range of customers, resolving their queries and...

  • Help Desk Specialist

    4 days ago

    Agra, Uttar Pradesh, India beBeeCustomer Full time ₹ 25,00,000 - ₹ 40,00,000

    Job DescriptionA role that requires strong interpersonal skills to deliver exceptional customer support and ensure customer satisfaction. This position involves addressing customer inquiries, resolving issues, and maintaining positive relationships.Key ResponsibilitiesRespond to customer inquiries in a timely and professional mannerResolve customer...

  • Help Desk Specialist

    1 day ago

    Agra, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 3,00,000 - ₹ 6,00,000

    Customer Service RepresentativeWe are seeking an English customer support professional to handle voice and non-voice interactions. This role requires strong communication skills, patience, and problem-solving abilities.Key Responsibilities:Customer Support:Respond to inbound customer calls in a professional and friendly manner, addressing inquiries,...