Pension Administrator
4 weeks ago
About Willis Towers Watson
We empower our clients to unlock their potential by providing integrated solutions that manage risk, optimize benefits, and cultivate talent. Our unified approach helps institutions and individuals thrive in a rapidly changing world.
KPI Management
Key responsibilities include:
- Communicating effectively with clients and members via the telephone, adapting to their level of understanding and recording each call.
- Providing a quality customer experience and continuously seeking opportunities to improve service delivery.
- Handling queries and requests using standard letters and procedures, recognizing and escalating potential issues.
- Ensuring compliance with the complaints procedure and notifying senior administrators of any concerns.
- Monitoring workflow to achieve service levels and prioritizing tasks to maintain a rolling schedule of objectives.
- Accurately performing manual calculations and embodying the firm's values.
Operations Management/Operational Effectiveness
Key responsibilities include:
- Participating in team huddles and contributing to key initiatives that drive change.
- Proactively supporting the implementation of new processes and ensuring feedback is shared with the team manager.
Relationship Management
Key responsibilities include:
- Assisting the wider team in complex or project work when required.
- Accountable for own development and identifying learning needs with the administration coordinator.
- Understanding one's role within the team and supporting colleagues during holiday cover and workload peaks.
- Updating and maintaining the skills matrix.
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Pension Administrator
4 weeks ago
Mumbai, Maharashtra, India WTW Full timePension Administrator Job DescriptionThe role of Pension Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes.Key Responsibilities:Perform and communicate with guidance from other team members in North America/ Canada, routine and recurring plan administration tasks for...
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Pension Administrator
4 weeks ago
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