Pension Administrator

3 weeks ago


Mumbai, Maharashtra, India WTW Full time

The role of Administrator at WTW involves working within an administration team to service both member and client queries in relation to defined benefit pension schemes.

Key Responsibilities:

  • Perform and communicate with guidance from other team members in North America/Canada, routine and recurring plan administration tasks for clients' defined benefit pension schemes.
  • Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
  • Deal with queries and requests by the use of standard letters and reference to procedures.
  • Recognise and escalate potential problem and potential complaint cases and procedures.
  • Seek clarification where errors are made.
  • Monitor own workflow to ensure service levels are achieved.
  • Prioritise and manage own workload and maintain a rolling schedule of objectives.
  • Accurately perform manual calculations.
  • Know and live the firm's values.

Team Collaboration:

  • Assist the wider team in more complex/project work when required.
  • Accountable for own development, identifying and raising any learning needs with Administration Co-ordinator.
  • Understand your role within the team.
  • Support colleagues for holiday cover and workload peaks.
  • Update and maintain skills matrix.

Requirements:

  • Able to work to a high level of accuracy.
  • Able to work well under pressure and meet targets.
  • Interpersonal skills to include good written and verbal communication.
  • Customer and quality focussed.
  • Computer literate.
  • Bachelor's or Master's degree in any Major.
  • Experience in either DB/DC pension administration &/or Canada/UK/US Pension experience essential.

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