
Technical Expert in Unified Communications
3 days ago
Cisco Unified Contact Center Enterprise Technical Specialist
Description:This role involves working as a part of the IT support team, handling and resolving technical issues related to Cisco UCCE / UCCX / PCCE solutions and 3rd party Call recording platforms. The incumbent will be responsible for conducting basic Cisco ICM/CCMP/CVP/CUIC troubleshooting and maintenance tasks.
Key Responsibilities:- Supporting experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.
- Basic Cisco ICM/CCMP/CVP/CUIC troubleshooting and maintenance.
- MACD creation knowledge in Cisco UCCE & IPT platforms.
- Clear understanding of VOIP protocols like SIP, H.323 and MGCP.
- Awareness of ITIL process and Telecom infrastructure protocols like ISDN and analogy signalling.
- Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools.
- Understanding of Cisco Voice network deployment models and functioning of voice network devices.
- Ready to work in a 24/7 business support environment.
- Experience on Cisco Voice platform and CUCM/UCCE/UCCH/CVP platforms.
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Inbound Technical Support Representative
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Unified Voice
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Technical Expert
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Technical Support Expert
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Technical Design Expert
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Senior Unified Data Architect
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