Executive Lead of Service Delivery

2 days ago

Belgaum, Karnataka, India beBeeCustomerCare Full time ₹ 15,00,000 - ₹ 28,00,000
Senior Executive Customer Care

A career as a Senior Executive in Customer Care offers an opportunity to lead a team of professionals dedicated to delivering exceptional customer experiences.

  • The role involves overseeing and managing customer care operations, ensuring high-quality service delivery and resolving complex issues that require senior-level intervention.
  • You will be responsible for supervising a team of customer care representatives, training them on effective communication skills, product knowledge, and conflict resolution techniques.
  • Your key responsibilities may include:
  1. Team Management: You will lead a dynamic team of customer care representatives, providing guidance and coaching to ensure excellent customer service.
  2. Customer Issue Resolution: You will handle complex customer complaints, identifying solutions and implementing measures to prevent similar issues from arising.
  3. Process Improvement: As a senior executive, you will analyze current processes and identify areas for improvement, streamlining procedures and implementing new technologies or tools to enhance the customer experience.
  4. Performance Monitoring: You will track key metrics such as customer satisfaction, response times, and issue resolution rates, providing regular feedback and performance evaluations.
  5. Customer Relationship Management: You will build strong relationships with key customers, understanding their needs and addressing concerns in a timely manner.
  6. Reporting: You will prepare comprehensive reports and presentations on customer care metrics, team performance, and customer feedback, sharing insights with senior management to inform strategic planning.

In this role, you will have the opportunity to develop your leadership skills, drive business growth, and make a meaningful impact on customer satisfaction.

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