Help Desk Specialist

1 week ago


Mohali, Punjab, India beBeeCustomerCare Full time ₹ 4,00,000 - ₹ 8,00,000

Job Opportunity:

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A customer service representative plays a vital role in delivering exceptional support to clients by addressing their inquiries and resolving issues promptly.

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Key Responsibilities:

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  • Provide top-notch customer care via various communication channels, including phone, email, and messaging platforms.">
  • Investigate and resolve client complaints in a professional and courteous manner.">
  • Collaborate with internal teams to address complex client concerns.">
  • Document and escalate critical client feedback to relevant stakeholders.">
  • Stay informed about products and services to effectively respond to client inquiries.">
  • Meet or exceed performance metrics for first contact resolution, average handling time, and client satisfaction.">
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Requirements:

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  • Bachelor's degree in any field.">
  • Excellent communication and interpersonal skills.">
  • Good understanding of customer service principles and practices.">
  • Ability to work in a team environment and adapt to changing priorities.">
  • Basic computer skills and proficiency in Microsoft Office applications.">
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About Us:

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We are committed to delivering high-quality products and services that meet the evolving needs of our clients.



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