IT Manager

3 weeks ago

Mohali, Punjab, India Lytegen Full time
We are looking for an experienced and hands-on IT Manager to lead our IT operations at our Chandigarh/Mohali office. The IT Manager will be responsible for overseeing day-to-day IT support, managing infrastructure, leading technology projects, and ensuring data security across the organization.

This role requires a balance of technical expertise, leadership, and strategic thinking. The ideal candidate will have experience across help desk, networking, databases, and cloud systems, with the ability to manage a team and deliver IT projects from start to finish.

Key Responsibilities

- Team Leadership & Management

- Lead, mentor, and manage a team of 2–10 IT professionals.
- Foster accountability, continuous learning, and a collaborative work environment.

- IT Operations & Support

- Oversee help desk operations and provide Level 2/3 escalation support.
- Manage hardware/software troubleshooting, upgrades, and break-fix tasks.
- Build, repair, and optimize computer hardware.

- Infrastructure & Networking

- Manage and maintain networking equipment, servers, firewalls, and VPNs.
- Ensure reliable LAN/WAN, Wi-Fi, and cloud connectivity.
- Oversee backup, recovery, and disaster recovery planning.

- Systems & Software

- Administer O365 / Microsoft Office Suite (Word, Excel, PowerPoint, Teams, etc.).
- Manage Active Directory and Google Workspace Admin environments.
- Support automation and scripting with Python, DAX, or similar tools.

- Database & Development

- Create, manage, and troubleshoot databases (SQL, Access, or similar platforms).
- Ensure data accuracy, integrity, and accessibility.

- Project Management

- Run IT projects from planning through execution and delivery.
- Collaborate with business leaders to align IT solutions with organizational needs.
- Deliver projects on time, within scope, and within budget.

- Data Security & Compliance

- Enforce cybersecurity best practices and IT policies.
- Monitor and respond to security threats.
- Maintain compliance with data protection and privacy standards.

Requirements

- Experience: 7+ years in IT, with prior roles such as:

- Help Desk Technician, Desktop Support, Hardware Technician.
- Level 2 Support Engineer or IT Lead/Senior IT Specialist.
- Assistant Manager, Senior Lead, or Manager in IT or Help Desk.

- Technical Expertise:

- Strong hardware build/repair and troubleshooting skills.
- Networking knowledge (routers, switches, firewalls, VPNs).
- Database experience (SQL, Access, or similar).
- Cloud/SaaS platforms: O365, Active Directory, Google Workspace.
- Familiarity with coding/scripting (Python, DAX, or similar).

- Leadership:

- Proven track record managing IT teams of 2–10 people.
- Ability to mentor, train, and hold teams accountable.

- Personal Skills:

- Problem-solver and out-of-the-box thinker.
- Data-driven decision-making approach.
- Strong communication and documentation skills.
- Leadership mindset: takes responsibility for team success.

- Additional Requirement:

- Must complete a DISC Personality Assessment as part of the hiring process.

- Work Location:

- Must work on-site at our Chandigarh/ Mohali office.

Benefits

- Competitive salary package aligned with experience.
- Opportunity to lead IT operations for a fast-growing international company.
- Exposure to global teams and international projects.
- Ability to build and shape IT processes from the ground up.
- Career growth opportunities in leadership and technical specialization.
- Collaborative, high-performance culture that values innovation and results.

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