Sales Operations Manager
2 days ago
About the Role
As a Sales Operations Manager, you will play a pivotal role in driving revenue growth and enhancing sales performance within our inbound care operations.
Key Responsibilities
- Sales Strategy Development
- Analyze customer interactions to identify potential upsell and cross-sell opportunities.
- Develop and implement strategies to enhance sales performance within the inbound care team.
- Campaign Management
- Design, launch, and manage targeted sales campaigns to drive revenue growth.
- Monitor campaign effectiveness and provide recommendations for improvement.
- Incentive Program Design
- Create and manage incentive programs that motivate team members to achieve and exceed sales targets.
- Regularly evaluate the effectiveness of incentive programs and make adjustments as needed.
- Performance Governance
- Monitor and assess sales performance metrics to ensure compliance with company standards and goals.
- Provide regular reports on sales performance, identifying trends and areas for improvement.
- Training and Development
- Conduct regular training sessions and workshops to enhance the sales skills of team members.
- Provide ongoing coaching and feedback to support individual and team performance.
Requirements
- Proven experience in a sales coaching or management role, preferably within a contact center environment.
- Minimum 10 years of total experience
- Strong understanding of upsell and cross-sell strategies in a customer care context.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire others.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Experience in campaign management and incentive program development.
- Proficient in CRM software and sales performance management tools.
Compensation Package
The estimated annual salary for this position is between $85,000 - $110,000, depending on experience and qualifications.
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