Sales Operations Manager

2 days ago


India Tech Mahindra Full time

About the Role

As a Sales Operations Manager, you will play a pivotal role in driving revenue growth and enhancing sales performance within our inbound care operations.

Key Responsibilities

  • Sales Strategy Development
  • Analyze customer interactions to identify potential upsell and cross-sell opportunities.
  • Develop and implement strategies to enhance sales performance within the inbound care team.
  • Campaign Management
  • Design, launch, and manage targeted sales campaigns to drive revenue growth.
  • Monitor campaign effectiveness and provide recommendations for improvement.
  • Incentive Program Design
  • Create and manage incentive programs that motivate team members to achieve and exceed sales targets.
  • Regularly evaluate the effectiveness of incentive programs and make adjustments as needed.
  • Performance Governance
  • Monitor and assess sales performance metrics to ensure compliance with company standards and goals.
  • Provide regular reports on sales performance, identifying trends and areas for improvement.
  • Training and Development
  • Conduct regular training sessions and workshops to enhance the sales skills of team members.
  • Provide ongoing coaching and feedback to support individual and team performance.

Requirements

  • Proven experience in a sales coaching or management role, preferably within a contact center environment.
  • Minimum 10 years of total experience
  • Strong understanding of upsell and cross-sell strategies in a customer care context.
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire others.
  • Analytical mindset with the ability to interpret data and make data-driven decisions.
  • Experience in campaign management and incentive program development.
  • Proficient in CRM software and sales performance management tools.

Compensation Package

The estimated annual salary for this position is between $85,000 - $110,000, depending on experience and qualifications.



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