Operations Manager

2 days ago

Tirupati, Andhra Pradesh, India beBeeTeam Full time ₹ 12,00,000 - ₹ 16,00,000
Job Title: Operations Team Lead

Job Description:

The Operations Team Lead is responsible for driving client KPIs, managing stakeholders, and maintaining team performance. This role requires a strong leader who can motivate the team to achieve exceptional results.


Key Responsibilities:
  • Driving client KPIs
  • Stakeholder Management
  • Maintaining Attrition & Shrinkage of the team
  • Performance Management
  • Handling customer complaints and resolving issues that employees are not authorized to handle on their own
  • Dealing with schedule changes, employee call-ins, and other staffing issues
  • Filling in for absent employees as needed to ensure the smooth operation of the business
  • Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks
  • Delegating tasks to employees
  • Keeping day-to-day activities organized
  • Recruiting and interviewing new hires
  • Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly
  • Training employees in proper safety procedures and providing training updates as needed
  • Conflict Management - Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment
  • Organizing promotions and spearheading marketing efforts by setting up displays and educating customers and employees on promotions or specials

Requirements:
  • Proven work experience as a team leader or supervisor
  • In-depth knowledge of performance metrics
  • Good PC skills, especially MS Excel
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • Graduate in any stream
  • Sense of ownership and pride in your performance and its impact on the company's success
  • Critical thinking and problem-solving skills
  • On-the-job training
  • Confidence and skillful negotiating skills
  • Strong organizational skills to give the team direction

Critical Competencies:
  • Attention to detail
  • 2 years minimum on people manager role
  • Strong Communication Skills
  • Leadership Motivation Skills

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