Customer Service Representative

2 weeks ago

Navi Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 2,00,000 - ₹ 6,00,000

Are you a problem solver with excellent communication skills? Do you enjoy working in fast-paced environments and providing top-notch customer service?

This role involves handling customer queries and resolving issues professionally and efficiently. The ideal candidate will be able to think on their feet, work well under pressure, and maintain a positive attitude in the face of challenging situations.

Key Responsibilities:
  • Respond to customer inquiries and service requests via phone.
  • Provide accurate and helpful information to resolve customer issues effectively.
  • Ensure a positive customer experience by maintaining a friendly and empathetic demeanor.
  • Document all customer interactions and resolutions accurately in the system.
  • Adhere to call center scripts and guidelines while being flexible to address unique customer needs.
Required Skills:
  • Excellent verbal communication skills.
  • A strong customer-centric approach with a polite and helpful attitude.
  • The ability to listen actively and understand customer needs.
  • Problem-solving skills to efficiently resolve customer issues.
  • The ability to work in a fast-paced call center environment.
  • Basic computer navigation and typing skills.
Benefits:

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and wants to join a dynamic team. If you have what it takes to excel in this role, we want to hear from you

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