Senior Quality Assurance Professional

1 week ago


Davangere, Karnataka, India Teleperformance Full time

We are looking for a skilled Senior Quality Assurance Professional to join our team at Teleperformance.

About the Role

This is an exciting opportunity for someone with experience in Domestic BPO and quality assurance. You will work closely with cross-functional teams to identify areas for improvement in service delivery processes, analysing customer feedback and service data to develop actionable insights and strategies.

Key Responsibilities
  • Analyse customer feedback and service data to develop actionable insights and strategies.
  • Collaborate with cross-functional teams to identify areas for improvement in service delivery processes.
  • Conduct regular training sessions to enhance team skills and knowledge of products/services.
  • Monitored key performance indicators (KPIs) and provided regular reports to senior management.
  • Resolved complex customer issues, leading to a reduction in escalated complaints.
Requirements

To be successful in this role, you should have:

  • Experience in Domestic BPO and quality assurance.
  • Good communication skills.
  • Ability to conduct regular training sessions.
  • Knowledge of two south languages.
What We Offer

We offer a competitive salary of up to ₹3,500,000 per annum, making this a great opportunity for someone looking to advance their career in quality assurance.



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