Technical Operations Facilitator

3 weeks ago


Bengaluru, Karnataka, India ScaleneWorks Full time

At ScaleneWorks, we are seeking a skilled Technical Operations Facilitator to join our team. This role is an exciting opportunity for a highly motivated individual to facilitate the Maintenance team activities and play a crucial part in ensuring the smooth operation of our systems.

The successful candidate will be responsible for facilitating daily stand-ups using the Kanban methodology, working closely with team members in rotation. They will also be responsible for ensuring that Incident Reports (IRs) and Problem Tracking Records (PTRs) are regularly updated with clear statuses and next steps.

This role requires strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving. If you have experience in technical operations and are looking for a new challenge, please consider applying for this position.

Key Responsibilities:

  • Facilitate the Maintenance team activities
  • Facilitate daily stand-ups using Kanban methodology
  • Ensure IRs and PTRs are regularly updated
  • Reassess and review priorities based on incoming topics and urgency
  • Main escalation point/PoC in multiple Teams groups/Dedicated channels for PRD topics
  • Prepare and support major events/projects in Production
  • Manage SLAs
  • Coordinate with Releasing team to prioritize loads for delivering within SLA targets

We offer a competitive salary of $90,000 - $110,000 per year, depending on experience, as well as a comprehensive benefits package.



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