Technical Operations Manager

2 weeks ago


Bengaluru, Karnataka, India River Full time
About River

River is an electric vehicle company building multi-utility scooters.

We believe in empowering ambitious individuals to achieve success with the means to get there.

Our Flagship Product - SUVofScooters

SUVofScooters is designed to be a dependable ally on your road to success, engineered to help you get things done.

We are backed by marquee international investors - mobility focused funds backed by Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC and Maniv Mobility.

Key Responsibilities
  • Oversee the technical department of the Service team at River
  • Liaison with R&D, Customer Quality team for open product bugs & ensure closure
  • Track and close open technical queries for field teams
  • Improve technical competency of field teams
  • Create technical skill matrix for field teams
  • Develop technical publications - Service Manual, Owner's manual, Technical Service Bulletins etc.
  • Manage service recalls and field fixes
  • Develop special tools to reduce service TAT
  • Represent service in technical CFTs
Ideal Candidate
  • B.E/B. Tech with 10+ years of experience in service operations from an automotive background
  • Excellent communication and people skills
  • Strong technical and communication skills with ability to multitask
Estimated Salary

Rupee 12 lakhs per annum



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