Technical Operations Manager
2 weeks ago
River is an electric vehicle company building multi-utility scooters.
We believe in empowering ambitious individuals to achieve success with the means to get there.
Our Flagship Product - SUVofScootersSUVofScooters is designed to be a dependable ally on your road to success, engineered to help you get things done.
We are backed by marquee international investors - mobility focused funds backed by Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC and Maniv Mobility.
Key Responsibilities- Oversee the technical department of the Service team at River
- Liaison with R&D, Customer Quality team for open product bugs & ensure closure
- Track and close open technical queries for field teams
- Improve technical competency of field teams
- Create technical skill matrix for field teams
- Develop technical publications - Service Manual, Owner's manual, Technical Service Bulletins etc.
- Manage service recalls and field fixes
- Develop special tools to reduce service TAT
- Represent service in technical CFTs
- B.E/B. Tech with 10+ years of experience in service operations from an automotive background
- Excellent communication and people skills
- Strong technical and communication skills with ability to multitask
Rupee 12 lakhs per annum
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