Collections Professional

6 days ago

Hyderabad Secunderabad Telangana Pune Chennai, India beBeeCollections Full time

Job Title: Collections Manager

Job Summary

We are seeking an experienced and results-driven collections manager to join our team. As a collections manager, you will be responsible for handling collections for assigned areas and achieving collection targets on various parameters such as resolution, flows, credit cost, and roll rates.

Key Responsibilities:

  • Ensure that NPAs are kept within assigned budgets and active efforts are made to minimize them.
  • Increase fee income/revenue and develop initiatives to control and reduce vendor payouts.
  • Conduct asset verifications and possessions as per SARFESI/Section 9 process through court receivers.
  • Track and control delinquency of the area (Bucket DPD wise) and focus on nonstarters.
  • Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT.
  • Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow-ups with critical/complex customers to identify reasons for defaulting.
  • Represent the organization in front of legal/statutory bodies as required by the legal team and ensure that the collection team adheres to legal guidelines provided by law in force.
  • Allocate work to field executives and ensure that all agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA.
  • Ensure adequate Feet on Street availability area-wise/bucket-wise/segment-wise and obtain daily updates from all collection executives on delinquent portfolio initiate detailed account level review of high-ticket accounts.
  • Ensure compliance to all Audit/NHB/IRB regulations as well as policies and procedures of the company.

Requirements:

  • Bachelor's degree in Business Administration or related field.
  • Minimum 5 years of experience in collections management.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.

Benefits:

  • Competitive salary and bonus structure.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.

About Us:

We are a leading financial institution dedicated to providing excellent service to our customers while maintaining a strong commitment to social responsibility. We strive to create a workplace culture that values diversity, inclusion, and teamwork.

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