Senior Manager

3 weeks ago

Pune, Maharashtra, India Vodafone Full time
About _VOIS

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

With a team of over 29,000 highly skilled individuals, _VOIS is dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

About _VOIS India

Role

The Senior Manager - Application Operations will be part of the AO Engineering team managing Application Operations L2 service. This role is responsible for leading the AO Team, managing key stakeholders within TSS and Customer, providing technical SME to the Team and across other service lines within AO Engineering.

The role is responsible for:

  • Strong knowledge of Data warehouse, ETL and Cloud concepts
  • Good project management skills to prepare and execute a project plan for all ongoing projects of upgrade/uplift/new functionality for Ops team readiness
  • Detail out plan for knowledge transfer with timeline, documents requirement, sessions delivery, access to new systems, shadow sessions, etc.
  • Work in 24 * 7 production support
  • Vendor and customer management
  • Governance to AO IT Service
  • Analyze day to day data to improve operational KPIs
  • Identify opportunities for Automation
  • Deliver significant improvements against the operational KPIs
  • People, Project and Stakeholder management
  • Build DWH and BI skills in AO-Engineering Pillar
  • Participate in IT transformation project
  • Perform day-to-day L2 support activities, incident and service request management, problem analysis and resolution, configuration changes, health check & housekeeping activity, Triage tickets to support team, identify bug fixes enhancements and minor code product issues and escalate to appropriate teams, fault logging tracking and resolution, batch processing, interface management, extend support during release and deployment.
  • Have a good understanding of e2e telecom business process especially for BSS/OSS
  • Capacity Planning & Hardware Assessment and able to create technical roadmap for the product
  • Lead and articulate end-to-end business processes and work cross-functionally across different business processes
  • Drive efficiency through process improvement to continually improve service and reduce costs
  • Actively participate in major issues and drive the investigation from front
  • Manage WAR ROOM communications and align support groups if required
  • Participate in Periodic meetings with offshore teams on various aspects like performance, SLA/KPIs, issues/escalations etc.
  • Identify and support process and operational enhancements that will further improve the services provided to customer
Key Accountabilities and Decision Ownership

The Senior Manager - Application Operations will be responsible for:

  • Ops readiness project planning and execution
  • Governance to AO IT Service
  • Analyze day to day data to improve operational KPIs
  • Identify opportunities for Automation
  • Deliver significant improvements against the operational KPIs
  • People and Project management
  • Stakeholder Management
  • Build Database, BI and ETL Skills
Core Competencies, Knowledge and Experience

The ideal candidate will have:

  • Database, ETL, BI, PL-SQL, Cloud UNIX, ITIL
  • Strong Operational, analytical, problem-solving skills
  • At least 6+ years of hands on Technical Expertise in ETL and BI products
  • 6+ years of Programme/Project management experience
  • Min 10+ years of Strong Telecom Domain Knowledge is must
_VOIS Equal Opportunity Employer Commitment India

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills

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