
Real-Time Monitoring Expert
2 weeks ago
Monitoring analysts play a vital role in ensuring the smooth operation of our global processing center. They are responsible for real-time monitoring of servers, network devices, applications, jobs, and services using various tools.
Key responsibilities include:
- Identifying, acknowledging, and logging alerts, events, and anomalies.
- Escalating incidents to support teams based on defined standard operating procedures (SOPs) and severity.
- Performing basic health checks and validations as per runbooks.
- Tracking and updating incident tickets in IT service management tools.
- Initial triage of alerts, such as service restarts or disk clean-up commands if permitted.
- Documenting incidents, actions taken, and resolution/escalation steps.
- Communicating with engineers and shift leads for follow-ups or escalations.
- Ensuring monitoring dashboards and tools are operational and reporting any issues.
- Providing shift-wise handover updates and contributing to incident reviews.
- Basic understanding of IT infrastructure.
- Hands-on experience in monitoring tools and ticketing systems.
- Good communication skills and ability to follow SOPs.
- Ability to work rotational shifts, including weekends and holidays.
- Strong attention to details and sense of urgency.
We value diversity and drive our culture with ethical values, including mutual respect, discipline, and transparency.
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