
Healthcare IT Support Specialist
21 hours ago
Role Overview:
- We are seeking an experienced System Administrator/Engineer to provide technical support for clinical and business applications, infrastructure, and end-user devices in a healthcare environment.
Key Responsibilities:
- Provide advanced technical support for desktops, laptops, printers, and mobile devices.
- Troubleshoot Windows OS (10/11), Office 365, Active Directory (AD), and Exchange.
- Support EHR/EMR applications (e.g., Epic, Cerner, Meditech) and healthcare software.
- Assist with VPN, Citrix, and remote desktop troubleshooting.
- Manage user accounts, password resets, and access requests in AD and hospital systems.
- Install, configure, and maintain hospital workstations and peripherals.
- Document issues, solutions, and workflows in ITSM tools (ServiceNow, Remedy, etc).
- Escalate complex issues to Level 3 engineers as needed.
Required Skills & Qualifications:
- 5-8+ years of experience in healthcare IT, service desk, or system administration.
- Expertise in Windows Server (2016/2019/2022), VMware, and Hyper-V administration.
- Strong knowledge of networking (firewalls, VLANs, DNS, DHCP, VPNs, Wi-Fi).
- Experience managing EHR/EMR systems, healthcare middleware, and databases.
- Familiarity with ITIL frameworks, change management, and cybersecurity policies.
- Ability to automate tasks using PowerShell, Ansible, or Python.
Benefits:
- Full-time, permanent role.
- Opportunity to work with electronic health records (EHR/EMR) teams.
Others:
- Any graduate is eligible.
- Any postgraduate degree is preferred.
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