Healthcare IT Support Professional

1 day ago

Hyderabad, Telangana, India beBeeSpecialist Full time ₹ 12,24,000 - ₹ 14,52,000
IT Support Specialist

We are seeking a skilled and customer-focused professional to join our dynamic team in the healthcare domain.

About the Role:
  • Provide technical support for end-users related to healthcare applications, systems, and infrastructure.
  • Respond to incidents via calls, emails, and tickets, ensuring timely acknowledgement and resolution.
  • Perform initial triaging, basic troubleshooting, and escalate unresolved issues as needed to higher-level teams.
  • Handle access management tasks such as account provisioning, de-provisioning, role changes, and permissions based on security and compliance guidelines.
  • Support application go-lives, upgrades, and maintenance windows, ensuring minimal disruption to end users.
  • Maintain knowledge base articles, SOPs, and ensure documentation is kept up to date.
  • Collaborate with clinical and non-clinical departments to understand workflow impacts and provide effective IT solutions.
  • Ensure adherence to HIPAA and organizational data privacy and security policies.

Required Skills and Qualifications:

  • Hands-on experience providing L1/L2 support.
  • Strong communication and problem-solving skills.
  • Familiarity with healthcare applications and systems.
  • Ability to work in a fast-paced environment.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A collaborative and dynamic work environment.

How to Apply:

  1. Please submit your resume and cover letter.
  2. We will review your application and contact you if selected for an interview.

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