Healthcare IT Support Specialist

5 days ago

Hyderabad, Telangana, India beBeeSupport Full time ₹ 9,35,275 - ₹ 14,21,550

Bounteous, a premier digital transformation consultancy, partners with ambitious brands to create innovative solutions for today's challenges and tomorrow's opportunities.

Our Approach

We deliver strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing with uncompromising standards for technical and domain expertise.

Co-Innovation Methodology

Our unique engagement model aligns interests and accelerates value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA.

Job Description

We are seeking an experienced IT Support Analyst to join our dynamic team. The ideal candidate will have hands-on experience providing L1/L2 support, managing user access, and supporting healthcare applications.

Key Responsibilities
  • Provide Level 1 and Level 2 support for end-user issues related to healthcare applications, systems, and infrastructure.
  • Respond to incidents via calls, emails, tickets, and chat, ensuring timely acknowledgement and resolution.
  • Perform initial triaging, basic troubleshooting, and escalate unresolved issues as needed to higher-level teams.
  • Handle access management tasks such as identity and access management.

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