
Strategic Leadership Position
6 days ago
We are seeking an accomplished Executive Director to lead our team. This is a challenging role for individuals with extensive experience in BPO/BPM.
Key Responsibilities:- Lead large groups of people with exceptional leadership skills
- Operate in US shift timings and be flexible as needed
- Handle AM's & TL's and escalate client issues to multiple levels of site and Operations management
- Develop client strategies to meet client/corporate goals and objectives
Requirements:
- At least 10 years of experience in a related field
- 1+ years of experience as a manager (on paper)
- College degree in Business Management/Administration or equivalent combination of education and experience
- Strong verbal/written communication and facilitation skills
- International Voice Experience; having Outbound experience is an advantage
Preferred Qualifications:
- Telecom background experience is preferred
- Relevant experience in the Telecom Domain for International contact center, US
Benefits Include:
This opportunity offers a chance to work in a dynamic environment and develop your skills further.
About the Role:
The ideal candidate will have excellent leadership and communication skills and be able to adapt to changing circumstances.
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