IT Infrastructure Manager

2 weeks ago

Tiruchi, Tamil Nadu, India beBeeSystem Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title:

System Administrator

  • A highly skilled professional responsible for the management and maintenance of desktops, laptops, and other end-user devices.
  • Expert in troubleshooting basic network connectivity issues in LAN/WAN environments.
  • Proficient in resolving system-related problems, including software installations and antivirus updates.
  • Skilled in generating reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators.
  • Responsible for coordinating and implementing the installation of client- and department-specific applications and systems.
  • Proactive in escalating tickets to senior team members or specialists.
  • Active in monitoring the onboarding pipeline and ticket queues, ensuring that all requests are handled according to Service Level Agreements (SLAs).
  • Conduct regular system audits and upgrades to enhance performance and mitigate risks.

Key Responsibilities:

  • Provide technical support for cloud applications and productivity tools.
  • Deliver on-site support for office technology, including wireless networks, audio/video conferencing, and call center suites.

Required Skills and Qualifications:

  • Technical support skills with laptop hardware (Windows 10, macOS) and Android devices.
  • Experience with Freshservice and Manage Engine Desktop Central.
  • Knowledge of Mobile Device Management tools such as Manage Engine Desktop Central and Jamf Pro, as well as endpoint security tools like Netskope WebGateway, Bitdefender, and Indefend.
  • Ability to troubleshoot and support infrastructure components, including wireless networks, multi-function printers, AV equipment, and networking (TCP/IP, DNS, etc.).
  • Strong knowledge of system maintenance, including updates and patch management.
  • Excellent troubleshooting skills to effectively diagnose and resolve hardware and software issues.
  • Ability to implement and manage security protocols to protect organizational data against unauthorized access and threats.
  • Knowledge of hardware maintenance to ensure the continuous functionality of all IT equipment.
  • Expertise in server management to ensure reliability, security, and performance of server resources.
  • Strong technical troubleshooting and problem-solving capabilities.
  • Organized and able to adapt to changing priorities.
  • Team-oriented collaborator willing to share knowledge and experience.
  • Solid communicator with the ability to provide professional documentation.
  • Basic Linux knowledge.

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