Customer Experience Representative

12 hours ago


Tiruppur, Tamil Nadu, India beBeeCustomer Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title

We are seeking a skilled professional to join our team. As a Voice Support Specialist, you will be the first point of contact for new learners and play a critical role in ensuring their successful onboarding.

  • Welcome new learners with a personalized call within 48 hours to guide them through account setup, platform access, and initial orientation.
  • Proactively contact at-risk learners flagged by the system to diagnose challenges and provide solutions, such as academic tips or deadline extensions.
  • Address and resolve learner issues related to billing, platform access, and general inquiries by coordinating with internal teams.
  • Maintain detailed call logs and learner status in the CRM system, and participate in quality assurance assessments.
  • Provide feedback on workflows and suggest enhancements to improve the learner experience.

Requirements

  • Excellent Communication Skills: Clear, confident, and empathetic voice communication.
  • Problem-Solving Ability: Ability to understand concerns, assess needs, and act quickly.
  • Learner-Centric Mindset: Patience and dedication to improving learner experience and outcomes.
  • Time Management: Capable of managing call schedules, follow-ups, and reports efficiently.
  • Tech Savvy: Comfortable using CRM systems, call monitoring tools, and internal platforms.


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