Restaurant Operations Assistant

1 week ago

Goa, India Marriott International Full time

Restaurant Operations Assistant

At Marriott International, we're committed to providing exceptional guest experiences and delivering outstanding service. As a Restaurant Operations Assistant, you'll play a key role in helping us achieve this goal.

Key Responsibilities

•Assisting in Management of Restaurant Team

• Handles employee questions and concerns.

• Monitors employees to ensure performance expectations are met.

• Provides feedback to employees based on observation of service behaviors.

• Assists in supervising daily shift operations.

• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.

• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies, equipment, and uniforms.

• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.

• Ensures compliance with all restaurant policies, standards, and procedures.

• Monitors alcohol beverage service in compliance with local laws.

• Manages to achieve or exceed budgeted goals.

• Performs all duties of restaurant employees and related departments as necessary.

• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.

• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.

• Encourages employees to provide excellent customer service within guidelines.

• Handles guest problems and complaints, seeking assistance from supervisor as necessary.

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Assists in the review of comment cards and guest satisfaction results with employees.

• Meets and greets guests.

Conducting Human Resource Activities

• Supervises on-going training initiatives.

• Uses all available on-the-job training tools for employees.

• Communicates performance expectations in accordance with job descriptions for each position.

• Coaches and counsels employees regarding performance on an ongoing basis.

Addition Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Assists servers and hosts on the floor during meal periods and high-demand times.

• Recognizes good quality products and presentations.

• Supervises daily shift operations in the absence of the Restaurant Manager.

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