Training and Development Professional
2 days ago
As a key member of our team, you will be responsible for designing, implementing, and overseeing training programs across multiple properties to drive consistent service excellence and operational efficiency.
Key Responsibilities:- Develop core training programs for onboarding, brand standards, guest service, compliance, and operations across all assigned hotels.
- Customize training content to reflect the needs and culture of each property while maintaining brand alignment.
- Implement blended learning strategies including in-person, on-the-job, virtual, and e-learning formats.
- Ensure consistency in training quality across all properties.
In this role, you will collaborate with hotel leadership teams to identify training needs, create property-specific learning strategies, and equip team members with the skills and knowledge necessary to deliver exceptional guest experiences.
Requirements:- Bachelor's degree in Human Resources, Hospitality Management, or related field (desired).
- Minimum 3-5 years of experience in a training role within the hospitality industry, with multi-property exposure preferred.
- Experience with Learning Management Systems (LMS), e-learning platforms, and instructional design is an asset.
You will have the opportunity to work closely with General Managers, HR teams, and department heads at each hotel to establish strong working relationships and facilitate knowledge-sharing and best practices across hotels.
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