Business Systems Manager

4 weeks ago

Ahmedabad, Gujarat, India Qatar Duty Free Full time

About the Role

As a Business Systems Manager at Qatar Duty Free, you will be responsible for leading the relationship with Business divisions from an IT delivery and outcome perspective. You will manage the annual IT work programme with a large and operationally critical work programme of the assigned LOB's (Line of Business's), keeping in mind business growth plans, opportunities, and operational challenges.

Key Responsibilities

  • Ensure structured, qualitative, and quantitative review of IT service delivery with the assigned departments.
  • Take ownership in ensuring business cases & CMCs with right cost inputs for the assigned programme and projects.
  • Work with IT teams to ensure projects under their management are delivered within agreed cost and timescales.
  • Ensure the IT work programme to be undertaken is agreed with the business units along with key attributes such as business priority is defined and maintained.
  • Ensure that each project is initiated at the right time.
  • Establish organisational governance for work programme such as Steering Committee and Working Groups working with Senior Manager.
  • Ensure that risks from individual projects and operational systems are consolidated, prioritised based on risk exposure and resources are focused to manage risks with highest impact on the programme.
  • Ensure that a consolidated work programme plan is established and maintained based on high-level planning output from individual projects.
  • Send regular updates and Reports to the Senior Manager on project KPls through the deployment of business management processes and systems.
  • Contribute in the development of annual and rolling budgets related to application systems for business areas in line with the agreed business specific IT strategy.
  • Perform other department duties related to his/her position as directed by the Head of the Department.

About You

  • Bachelor's Degree or Equivalent in the fields of Computer Science, any Engineering discipline, Commerce or Sciences with Minimum 8 years of job-related experience.
  • Experience in leading IT projects, at least 3 years of which should be in successful delivery of large work programme.
  • Industry related certification in either or both ITIL, Project management.
  • Experience in Applications development, implementation and support management, Programme management.
  • Project management certification or demonstrable experience.
  • Team management.
  • Vendor management.
  • Effective communication skills.
  • Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
  • Influencing & Negotiation skills.
  • Problem Solving and Decision Making.
  • Responsible for maintaining positive relationships with clients and ensuring their needs are met.
  • They provide regular updates on service delivery and respond to client inquiries and concerns.
  • Oversee the delivery of services to clients and coordinate the efforts of different teams to ensure that services are delivered in a timely and efficient manner.
  • Track and monitor the performance of services, identify areas for improvement, and implement changes as needed.
  • Ensuring that service level agreements are met, and that the services provided meet the required quality standards.
  • Managing budgets for service delivery, ensuring that resources are allocated effectively, and that costs are kept within budget.
  • Building and maintaining high-performing teams, and for fostering a positive working environment.
  • Continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively.
  • Airline Industry experience though not essential would be an added advantage.
  • Excellent knowledge, understanding and proven track record on delivering complex business and technology transformations / large projects with Onsite / offshore model.
  • Knowledge of end-to-end software development life cycle, starting from requirements phase until delivery and rollout preferably on Azure DevOps using CMMI methodology.

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