
Card Chargeback Specialist
2 days ago
We are seeking a seasoned professional to join our team as a Chargeback and Dispute Management Specialist. As a key member of our operations team, you will play a vital role in minimizing financial losses for the bank, merchants, and cardholders by implementing robust chargeback management processes.
Key Responsibilities:
- Handle daily chargeback cases promptly to minimize financial exposure for the bank, merchants, and cardholders.
- Investigate disputes thoroughly and ensure accurate documentation to defend against unwarranted chargebacks.
- Identify trends and root causes of disputes, recommending corrective actions to acquiring merchants and internal teams.
Required Skills and Qualifications
To excel in this role, you will need:
- Strong analytical skills to identify trends and root causes of disputes.
- Excellent communication skills to collaborate with merchants and internal teams.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Familiarity with card scheme regulations and dispute resolution processes.
Benefits
This is an excellent opportunity to work with a dynamic team and contribute to the growth of our organization. You will have access to:
- Opportunities for professional development and growth.
- A collaborative and supportive work environment.
- A competitive salary and benefits package.
Others
In addition to the above, you will have the opportunity to:
- Work on high-profile projects and initiatives.
- Collaborate with cross-functional teams to drive business results.
- Contribute to the development of new strategies and processes.
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