Technical Support Operations Leader
2 weeks ago
Drive innovation and excellence in our technical support team as a leader.
- Maximize customer satisfaction by delivering solutions-oriented technical support with exceptional customer service.
- Collaborate with the team to analyze, troubleshoot, diagnose, and resolve software or system-related issues.
- Develop and implement process improvements to enhance operational efficiency and effectiveness.
- Lead weekly staff meetings and conduct regular employee one-on-one sessions.
- 8+ years' experience in technical support and 4+ years in supervisory or management roles.
- Proficient in Microsoft Office suite and Salesforce.
- Excellent problem-solving, communication, and leadership skills.
Why Choose This Role?
This position offers a dynamic environment where you can grow your career, develop your skills, and make a meaningful impact on our customers' experiences.
Key Responsibilities:- Monitor and drive supervisor and staff performance.
- Work to increase team efficiency and effectiveness.
- Address customer satisfaction issues.
- Coach and develop employees.
- Participate in hiring new team members.
- Perform HR-related administrative tasks.
-
Senior Technical Operations Leader
2 weeks ago
Alwar, Rajasthan, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 2,50,00,000Job Title: Technical Operations DirectorExperience: 20+ years of experience in technical leadershipRole Overview:We are seeking a senior leader to head our Technical Center, overseeing a team of professionals.Key Responsibilities:Manage and lead a center of technical staff.Ensure timely delivery of projects with high quality.Drive innovation, efficiency, and...
-
Salesforce Support Operations Manager
2 weeks ago
Alwar, Rajasthan, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,50,00,000Role Summary:We are seeking an experienced Salesforce Operations Leader with 10+ years of experience and extensive expertise in customer support operations.The ideal candidate will oversee Salesforce strategy, administration, and support operations, ensuring the seamless delivery of technical support and continuous improvement of client Salesforce ecosystem....
-
Technical Support Specialist
2 weeks ago
Alwar, Rajasthan, India beBeeSupport Full time ₹ 50,00,000 - ₹ 80,00,000Desktop Support ExpertWe provide cutting-edge technical solutions for businesses across India.Our expertise lies in blending innovative technology with deep business insights to drive seamless implementation and ongoing support.Key Responsibilities:Offer technical assistance for desktop computersManage printer servicesTroubleshoot various technical...
-
Technical Support Professional
1 week ago
Alwar, Rajasthan, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 10,00,000Job RoleWe are seeking a skilled Technical Support Specialist to provide level 1 and 2 support for on-prem and cloud applications.The ideal candidate will possess strong technical skills in areas such as Linux/Unix, Windows, SQL, Shell scripting, and experience with monitoring tools, CI/CD, SDLC, Agile/Scrum, and application support.This role involves...
-
Technical Support Specialist
1 week ago
Alwar, Rajasthan, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000Job Title: Technical Support SpecialistJob Description:We are seeking a highly skilled Technical Support Specialist to provide remote technical assistance and problem resolution services. This is an exciting opportunity for a dedicated professional to join our team and contribute to the success of our organization.The successful candidate will be responsible...
-
Technical Support Specialist
2 weeks ago
Alwar, Rajasthan, India beBeeCustomerService Full time ₹ 12,00,000 - ₹ 20,00,000Job Title: Technical Support SpecialistWe are seeking a skilled and dedicated individual to handle international customer queries via voice calls.This role involves providing technical support for basic troubleshooting issues, ensuring customer satisfaction with professional communication, following standard operating procedures and escalation protocols.Key...
-
Chief Support Operations Manager
2 weeks ago
Alwar, Rajasthan, India beBeeLeader Full time ₹ 1,80,00,000 - ₹ 2,00,00,000Job DescriptionThis is an exceptional opportunity to lead a high-performing Service Desk team, driving operational excellence and customer satisfaction.The successful candidate will be responsible for overseeing the end-to-end Service Desk function, ensuring seamless support delivery across multiple geographies and time zones.Key responsibilities...
-
Technical Support Specialist
2 weeks ago
Alwar, Rajasthan, India beBeeGeodatabase Full time ₹ 8,00,000 - ₹ 10,00,000Job Title: Technical Support SpecialistRole Overview:Our organization seeks an experienced Geodatabase Analyst to provide technical support and build relationships with key customers.Key Responsibilities:Provide solutions and address technical issues reported by customers.Act as a subject matter expert in handling Geospatial data management and...
-
Technical Support Specialist
2 weeks ago
Alwar, Rajasthan, India TP Full timeExperience Required: Open to both freshers and experienced candidates. Preference will be given to those with experience in BPO or the service industry.Work Location: GurgaonShift Timings: Rotational shifts (24x7 support)Key Responsibilities:Provide technical troubleshooting support over the phone to Intermedia's global customer base.Handle basic technical...
-
Operational Leader
1 week ago
Alwar, Rajasthan, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 25,00,000Leadership OpportunityThis pivotal role requires strategic leadership during a transformative time for the organization, presenting a unique opportunity for an exceptional candidate.The leader will oversee and manage internal delivery teams to review incidents, problems, and operations issues impacting clients. They will drive teams to remediate problems and...