Automobile Service Champion Role
1 week ago
We are seeking a highly skilled and experienced Automobile Service Champion to join our team at 2coms in Delhi NCR. As an Automobile Service Champion, you will be responsible for providing exceptional customer service, diagnosing and repairing vehicles, and ensuring efficient workshop operations.
About the CompanyOur company is a leading Indian multinational ride-sharing company that operates in multiple business verticals, including financial services and cloud kitchens. We pride ourselves on delivering exceptional customer experiences and striving for excellence in everything we do.
Role and Responsibilities- Customer Handling:
- Provide warm greetings and ensure seamless communication with customers
- Capture customer feedback and update records accordingly
- Communicate repair updates and provide timely solutions
- Diagnosis and Repair:
- Analyze and diagnose vehicle issues accurately
- Update diagnosis reports in the Workshop Management System (Getafix)
- Perform repairs and conduct final inspections to ensure high-quality workmanship
- System Handling:
- Track customer complaints in Zendesk and maintain up-to-date records
- Operate the Workshop Management System (Getafix) efficiently
- Update operational status and ETA in CRM and WMS systems
- Monitor scooter health using Telematics Command Centre for deep analysis
- Technical Repairs:
- Maintain extensive knowledge of OLA Scooter technical specifications
- Repair or replace scooter parts as needed
- Stay updated on OLA technical curricula and EV news bulletins
- Process and Operational:
- Adhere to process standards at Experience Centres
- Ensure bays are clearly marked for Vehicle/Scooters
- Invoice customers promptly and collect payments
- Maintain bay cleanliness and organization
- Parts Operation:
- Audit inventory levels and reconcile system and physical stock
- Process GRNs and manage inventory at Experience Centres
- Coordinate warranty part reverse logistics to Mother workshops
- Safety and Compliance:
- Dress according to uniform guidelines and wear protective gear
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