Automobile Service Champion Position
2 weeks ago
2coms is an Indian multinational ride-sharing company that operates in various business segments, including financial services and cloud kitchens. Our diverse portfolio allows us to offer a wide range of opportunities for talented individuals.
Job Summary:
This Automobile Service Champion role involves handling customer interactions, diagnosing scooter issues, and performing repairs. The successful candidate will have excellent communication skills, be able to work independently, and maintain high standards of quality and efficiency.
Responsibilities:
- Customer Handling:
Interact with customers professionally, ensuring a positive experience throughout their interaction with 2coms. - Diagnosis:
Analyze scooter issues, identify necessary repairs, and update diagnosis reports in the Workshop Management System (WMS). - System Handling:
Track customer complaints in Zendesk, operate the WMS, and ensure timely updates on operational status and ETA in CRM and WMS systems. - Technical Repairs:
Perform repairs and replacements of scooter parts, maintaining knowledge of OLA Scooter technical specifications.
Requirements:
- Male candidates only.
- Minimum qualification: 12th Pass/Diploma/Graduation/Post-Graduation (no ITI).
- Minimum experience: 1 year in the automobile industry, specifically in the service sector.
Benefits:
The successful candidate will receive a competitive salary package, including PF and ESIC benefits, within the range of ₹19,000-₹23,000 CTC (approx. $24,500-$30,200 USD).
Join our team and be a part of a dynamic and growing organization.
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