Operations Management Specialist

2 weeks ago

Meerut, Uttar Pradesh, India beBeeLeadership Full time ₹ 60,00,000 - ₹ 1,00,00,000

Job Overview

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The role of Assistant Manager in Service Delivery encompasses strategic leadership and operational oversight, driving teams to enhance client satisfaction, work quality, and efficiency.

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Key Responsibilities

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  • Leads internal delivery teams, reviewing incidents, problems, and operations issues impacting clients.">
  • Drives teams to remediate problems, providing root cause analysis as needed.">
  • Oversees daily operations to ensure client satisfaction and work quality.">
  • Identifies and leads department-level projects to realize corporate goals and strategies.">
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Principal Responsibilities

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  • Talent Development: Coaches direct reports for effective client management and people development.">
  • Client Services: Oversees daily operations to ensure client satisfaction.">
  • Business Growth: Proactively seeks opportunities to improve client experience and drive business growth.">
  • Problem Solving: Resolves high-impact client issues by analyzing root cause and identifying key steps.">
  • Managing Projects: Identifies and leads department-level projects aligned with corporate goals and strategies.">
  • Employee Engagement: Manages staffing levels and priorities to meet company, department, and team objectives.">
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Requirements

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  • Minimum 8 years of experience, including at least 1 year as an Assistant Manager.">
  • Proven experience in US Healthcare, US Mortgage, US Insurance, US Process, and International BPO Operations, Non-Voice process.">
  • Demonstrated ability to manage for effective performance, build effective team relationships, communicate effectively, demonstrate functional excellence, and be customer-centric.">

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