Strategic Account Manager

1 week ago

Gandhinagar, Gujarat, India beBeeProfessional Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Customer Onboarding is a pivotal role that sets the tone for our relationships with clients. As their primary point of contact, you will craft a lasting impression through exceptional service.

This position involves cultivating and managing customer relationships to ensure a seamless experience from onboarding to renewal. You will collaborate closely with our product team to drive adoption and expand features.

We seek an experienced professional who can build strong relationships with our customers, providing top-notch support and understanding their operational challenges.

Key Responsibilities:
  • Develop and implement customer onboarding processes, incorporating training and implementation best practices.
  • Facilitate relationships between internal and external teams to guarantee smooth account management.
  • Evaluate process improvements and overall account health using established metrics and KPIs.
  • Partner with clients to comprehend their operational challenges and identify opportunities for expansion within the account.
  • Provide timely product support and resolve customer queries efficiently.
  • Collaborate with product management to surface customer requests and translate feedback into product requirements.

About You:

  • A minimum of 4-6 years of experience in a customer-facing role.
  • Experience in project managing customer implementations for enterprise clients or consulting at Director/VP level.
  • Advanced understanding of SaaS and Cloud-based software environments.
  • Strong problem-solving skills and ability to troubleshoot technical issues.
  • Comfortable creating net-new process diagrams/workflows with customers to increase value.

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