Mortgage Conditions Review Associate

2 weeks ago


Chennai, Tamil Nadu, India WNS Global Services Full time

Job Title: Mortgage Conditions Review Associate

The role of Mortgage Conditions Review Associate at WNS Global Services involves reviewing and determining the eligibility of documents received, ensuring timely and accurate information flow for quality services. Responsibilities include:

  • Reviewing documents against conditions and taking necessary actions.
  • Analyzing credit, income, and assets documents to assess condition requirements.
  • Reviewing property documentation, including title commitments, sales contracts, insurance, and flood determinations.
  • Maintaining knowledge of loan product guidelines and industry regulations to prevent, detect, and resolve mortgage fraud.
  • Reviewing and analyzing appraisals for value and compliance.
  • Demonstrating ability to make sound decisions based on creditworthiness and established underwriting guidelines.
  • Completing daily quality audits, providing feedback to agents, and conducting customer comeback analysis.
  • Meeting monthly sampling numbers and completing feedback targets as specified in the QSD.
  • Preparing team and client reports for quality and completing RCA for errors identified.
  • Ensuring QA process adheres to ISO guidelines and identifying improvement areas for staff.

Qualifications: Bachelor's degree in any stream and 3+ years of relevant experience.



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