Mortgage Conditions Review Associate

2 weeks ago


Chennai, Tamil Nadu, India WNS Global Services Full time
Job Title: Lead Associate

Mortgage Conditions Review Associate Role Description:

The Mortgage Conditions Review Associate will review and determine the eligibility of documents received and accordingly take action on the conditions available on loan. This role includes analyzing and verifying documents received against conditions, reviewing all 4 C's and making decisions whether a condition can be satisfied or not. The incumbent ensures the accurate, efficient, and timely flow of information/documentation for offering quality and efficient services.

Responsibilities:

• Review documents received against conditions and take appropriate action
• Analyze credit, income, and assets documents to assess conditions' requirements and provide decisions
• Review property documentation including title commitments, sales contracts, insurance, and flood determinations
• Maintain a well-developed knowledge of loan product guidelines and industry regulations, including assisting in the prevention, detection, and resolution of mortgage fraud
• Review and analyze appraisals for value and compliance with industry requirements
• Demonstrate the ability to independently make sound decisions based on the creditworthiness of applicants based on established underwriting guidelines, policies, procedures, knowledge, and experience
• Complete Daily Quality audits as per process requirements
• Provide feedback to agents for errors identified
• Conduct Customer comeback analysis for all errors received from clients
• Meet monthly sampling numbers as per targets
• Complete feedback targets as specified in the QSD (Quality Standard Document)
• Prepare team and client-related reports for Quality
• Complete RCA (Root Cause Analysis) for all errors identified
• Ensure the QA process adheres to ISO guidelines
• Identify improvement areas for staff and share with AM/DM/GM Quality
• Communicate with clients on a periodic basis
• Complete Calibration exercises on a periodic basis as defined
• Create Error Analysis/RCA Report
• Attend all prescribed development and quality trainings
• Help operations in identifying TNI (Training Need Information) for low-performing staff

Qualifications:

Bachelor's degree in any stream
3+ years of relevant experience

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