Senior Mortgage Review Associate

2 weeks ago


Chennai, Tamil Nadu, India WNS Global Services Full time

Job Summary



The Mortgage Review Associate is responsible for reviewing and determining the eligibility of documents received, ensuring timely and efficient flow of information/documentation for offering quality and efficient services. The incumbent will analyze and verify documents against conditions, review all 4 C's and make decisions on satisfaction or not.



Key Responsibilities





  • Review documents received against conditions and take necessary actions.

  • Analyze credit, income, and assets documents to assess condition requirements and provide prompt decisions.

  • Review property documentation including title commitments, sales contracts, insurance, and flood determinations.

  • Maintain a well-developed knowledge of loan product guidelines and industry regulations, including detecting and resolving mortgage fraud.

  • Review and analyze appraisals for value and compliance with industry requirements.

  • Make sound decisions on creditworthiness based on established underwriting guidelines, policies, and procedures.

  • Complete daily quality audits as per process requirements.

  • Provide feedback to agents for identified errors.

  • Conduct customer comeback analysis for client errors.

  • Meet monthly sampling numbers and complete feedback targets as specified.

  • Prepare team and client reports for quality.

  • Complete root cause analysis for identified errors.

  • Ensure QA process adherence to ISO guidelines.

  • Identify improvement areas for staff and share with quality leads.

  • Communicate with clients on a periodic basis.

  • Complete calibration exercises as defined.

  • Create error analysis/RCA reports.

  • Attend development and quality training as prescribed.

  • Help operations identify TNI for low-performing staff.



Qualifications



Bachelor's degree in any stream. 3+ years of relevant experience.



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