Senior Mortgage Review Associate
2 weeks ago
Job Summary
The Mortgage Review Associate is responsible for reviewing and determining the eligibility of documents received, ensuring timely and efficient flow of information/documentation for offering quality and efficient services. The incumbent will analyze and verify documents against conditions, review all 4 C's and make decisions on satisfaction or not.
Key Responsibilities
- Review documents received against conditions and take necessary actions.
- Analyze credit, income, and assets documents to assess condition requirements and provide prompt decisions.
- Review property documentation including title commitments, sales contracts, insurance, and flood determinations.
- Maintain a well-developed knowledge of loan product guidelines and industry regulations, including detecting and resolving mortgage fraud.
- Review and analyze appraisals for value and compliance with industry requirements.
- Make sound decisions on creditworthiness based on established underwriting guidelines, policies, and procedures.
- Complete daily quality audits as per process requirements.
- Provide feedback to agents for identified errors.
- Conduct customer comeback analysis for client errors.
- Meet monthly sampling numbers and complete feedback targets as specified.
- Prepare team and client reports for quality.
- Complete root cause analysis for identified errors.
- Ensure QA process adherence to ISO guidelines.
- Identify improvement areas for staff and share with quality leads.
- Communicate with clients on a periodic basis.
- Complete calibration exercises as defined.
- Create error analysis/RCA reports.
- Attend development and quality training as prescribed.
- Help operations identify TNI for low-performing staff.
Qualifications
Bachelor's degree in any stream. 3+ years of relevant experience.
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