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Expert Trainer

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Solapur, Maharashtra, India beBeeTrainer Full time ₹ 80,00,000 - ₹ 1,20,00,000
Training and Development Expert

We are looking for a skilled Training and Development Expert to lead our training programs. This role is critical in enhancing the performance of our team members through structured training interventions, product knowledge assessments, and continuous upskilling.

The ideal candidate will have a strong background in training delivery, preferably in customer service or product-based environments. They should possess excellent communication and facilitation skills, as well as proficiency in MS Excel, PowerPoint, and LMS platforms.

This position involves designing and executing targeted refresher sessions and skill-enhancement modules, collaborating with Quality and Operations teams to identify performance gaps, and tracking pre- and post-training performance to measure impact and efficacy.

The successful candidate will also be responsible for maintaining robust training reports and dashboards, providing actionable insights to stakeholders and leadership based on training data, and collaborating closely with Process Excellence, Product, Quality, and Customer Support teams to ensure alignment and continuous improvement of content.

Key qualifications include a bachelor's degree in any discipline, minimum 4-6 years of experience in training delivery, strong communication and facilitation skills, proficiency in MS Excel, PowerPoint, and LMS platforms, and exposure to QA and performance improvement frameworks.

BFSI Training background is a plus. Key skills include public speaking & facilitation, instructional design fundamentals (ADDIE/SAM), Kirkpatrick model and 360° feedback evaluation, stakeholder collaboration, analytical thinking, coaching and feedback delivery, and attention to detail in documentation and reporting.

Brownie points for experience mentoring juniors or managing agency/vendor partners, exposure to credit or payment products and their risk/compliance nuances, familiarity with predictive models (churn or upsell propensity) and large-scale marketing automation, and a passion for improving team performance and learning outcomes.

We offer a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package.