Schedule Management Professional

1 week ago

Vizag, Andhra Pradesh, India beBeeScheduling Full time ₹ 6,50,000 - ₹ 8,50,000

Expert Scheduler and Planner

This role involves scheduling management expertise and requires a highly skilled individual to ensure resources are perfectly aligned with business demand.

The ideal candidate will combine analytical thinking with exceptional organizational skills, creating, maintaining, and optimizing staff schedules that align with forecasted workloads.

Key Responsibilities:

  • Develop and implement schedule changes, shift swaps, and time-off requests while ensuring service coverage.
  • Collaborate with workforce management teams to review forecasts and adjust schedules proactively.
  • Manage labor laws, organizational policies, and employee contracts in scheduling.
  • Continuously evaluate and improve scheduling processes for greater efficiency and accuracy.
  • Coordinate with Real-Time Analysts and Operations Managers to ensure alignment between planned schedules and live operations.

Requirements:

  • 2–5 years of experience working as a Planning Analyst or in a workforce scheduling/forecasting role within a contact center environment.
  • Strong knowledge of workforce planning, scheduling, and forecasting processes in a contact center environment.
  • Hands-on experience with workforce management (WFM) tools such as Aspect, Alvaria, JEX, NICE, Verint, or Calabrio.
  • Proficiency in data analysis and reporting, including strong skills in Excel (pivot tables, formulas) or similar tools.
  • Solid understanding of contact center operations and performance metrics (e.g., Service Level, Occupancy, ASA).
  • Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
  • Strong communication, negotiation, and conflict resolution abilities.
  • Preferred: experience in scenario modeling, understanding staffing cost implications, and planning across multiple channels.

What We Offer:

A dynamic and challenging work environment, opportunities for growth and development, and the chance to make a real impact on our organization's success.

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