Front Desk Representative Job Opening

2 days ago


Kannur, Kerala, India beBeeHospitality Full time US$ 60,000 - US$ 1,35,000

Hotel Reservation Specialist Opportunity

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We are seeking a skilled and dedicated professional to join our team as a Hotel Reservation Specialist. As a key member of our reservations team, you will be responsible for handling customer inquiries, making bookings, and providing exceptional customer service.

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Key Responsibilities:

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  • Respond to customer inquiries via phone, email, or chat, providing accurate and timely information about hotel services and amenities.">
  • Maintain accurate records of customer interactions, including booking confirmations, cancellations, and modifications.">
  • Process payments, manage room inventory, and coordinate with other departments to ensure seamless guest experiences.">
  • Collaborate with colleagues to achieve sales targets, promote hotel services, and identify opportunities for growth.">
  • Stay up-to-date with industry trends, competitors' offerings, and market developments to provide expert advice to customers.">
  • Participate in training programs and workshops to enhance skills and knowledge in areas such as customer service, communication, and sales techniques.">
  • Contribute to the development of new marketing strategies and initiatives to drive revenue growth and increase brand visibility.">
  • Provide excellent customer service, resolving complaints and issues promptly and professionally.">
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Requirements & Qualifications

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To succeed in this role, you should have:

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  • At least 2-3 years of experience in a front office or reservations environment.">
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers from diverse backgrounds.">
  • Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues and find creative solutions.">
  • Proficiency in Microsoft Office and/or similar software applications.">
  • A proactive and results-driven approach, with a focus on delivering exceptional customer experiences and driving business growth.">
  • A willingness to learn and adapt to changing circumstances, with a flexible and adaptable mindset.">
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Benefits

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As a valued member of our team, you can expect:

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  • A competitive salary and benefits package, including health insurance and paid time off.">
  • Ongoing training and development opportunities to enhance your skills and knowledge.">
  • The chance to work with a dynamic and supportive team, passionate about delivering exceptional customer experiences.">
  • A fast-paced and stimulating work environment, with opportunities to contribute to new projects and initiatives.">
  • The opportunity to grow and develop your career, with a clear path for advancement and professional development.">
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What We Offer

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Join our team and take advantage of:

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  • Opportunities for career growth and professional development.">
  • A collaborative and supportive work environment.">
  • A competitive salary and benefits package.">
  • Flexible working arrangements and a healthy work-life balance.">
  • Regular feedback and coaching to support your growth and success.">
  • Access to training and development programs to enhance your skills and knowledge.">


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