SaaS Onboarding Specialist
6 days ago
Job Title: SaaS Onboarding Specialist
About the Role: RunLoyal, a leading pet software company, is seeking an experienced SaaS onboarding specialist to join our team. The ideal candidate will be responsible for ensuring a seamless onboarding experience for new customers by assisting with data integration, ETL/ELT operations, and technical configurations.
Key Responsibilities:
- Lead customer onboarding sessions, guaranteeing smooth product adoption and integration.
- Assist customers in migrating data through ETL/ELT pipelines while ensuring data accuracy and consistency.
- Perform SQL queries and database operations to validate, transform, and troubleshoot customer data.
- Utilize advanced Excel and spreadsheet skills for data manipulation, validation, and reporting.
- Collaborate with cross-functional teams, including Product, Engineering, and Support, to enhance onboarding experiences.
Required Skills & Qualifications:
- 2 to 3 years of experience in SaaS onboarding, data operations, or a related technical field.
- Proficiency in ETL/ELT processes and data transformation methodologies.
- Strong SQL skills with experience in writing complex queries, data validation, and troubleshooting.
- Advanced Excel and spreadsheet skills, including formulas, pivot tables, and automation.
- Scripting expertise (preferably in Python, Shell, or other relevant languages) is highly preferred.
Our Company Culture: We prioritize the well-being of both our pet care providers and the pets they care for. This means being responsive and available when they need us, which includes holidays, weekends, and occasional late hours.
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