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SaaS Onboarding Engineer

1 month ago

Chennai, Tamil Nadu, India RunLoyal: Pet Software Full time

Job Title: SaaS Onboarding Engineer

Company: RunLoyal 

Location: Remote / Open to working in the U.S. Time Zone

Summary: 

RunLoyal, a rapidly growing vertical SaaS company based in Atlanta, GA, is seeking a highly skilled and detail-oriented onboarding specialist to join our SaaS product-based company. The ideal candidate will be responsible for ensuring a smooth onboarding process for new customers by assisting with data integration, ETL/ELT operations, and technical configurations. The role requires a strong background in SQL, data transformation, and scripting, along with excellent problem-solving and communication skills.

Responsibilities: 

  • Lead customer onboarding sessions, ensuring smooth product adoption and integration.
  • Assist customers in migrating data through ETL/ELT pipelines while ensuring data accuracy and consistency.
  • Perform SQL queries and database operations to validate, transform, and troubleshoot customer data.
  • Utilize advanced Excel and spreadsheet skills for data manipulation, validation, and reporting.
  • Collaborate with cross-functional teams, including Product, Engineering, and Support, to enhance onboarding experiences.
  • Provide technical support and guidance on data-related challenges during onboarding.
  • Develop and maintain documentation for onboarding processes, best practices, and troubleshooting guides.
  • Work effectively to overlap with U.S. time zones to support global customers.

Required Skills & Qualifications:

  • 2 to 3 years of experience in SaaS onboarding, data operations, or a related technical field.
  • Proficiency in ETL/ELT processes and data transformation methodologies.
  • Strong SQL skills with experience in writing complex queries, data validation, and troubleshooting.
  • Advanced Excel and spreadsheet skills, including formulas, pivot tables, and automation.
  • Scripting expertise (preferably in Python, Shell, or other relevant languages) is highly preferred.
  • Excellent problem-solving skills with a keen eye for detail.
  • Strong communication and interpersonal skills to engage effectively with customers.
  • Ability to manage multiple onboarding projects simultaneously in a fast-paced environment.

Preferred Qualifications:

  • Prior experience in SaaS product-based companies.
  • Familiarity with cloud platforms, APIs, and automation tools.
  • Experience in customer success, technical support, or product implementation roles.

Additional Requirements: 

  • We are passionate about being part of building something great and revolutionizing the pet care industry with our unique and innovative product 
  • Love for pets 

Cultural Expectations:

  • We prioritize the well-being of both our pet care providers and the pets they care for. This means being responsive and available when they need us, which includes holidays, weekends, and occasional late hours.
  • We have an unyielding commitment to serving our customers, working diligently until they are fully satisfied.
  • We focus on attention to detail and quality in everything we do, ensuring excellence in our products and services.
  • We are passionate about building something extraordinary and revolutionizing the pet care industry with our innovative solutions.
  • A love for pets is at the heart of what we do.

Our Values: 

  • Kindness: We assume positive intent, celebrate co-workers' success, avoid toxic behaviors, and call out bad acting when we see it. 
  • Trust: We are authentic, humble, and empathetic. Empathy is the cornerstone of building trust. And in a world that is certain to be full of change, trust is a requirement 
  • Fearlessness: We are bold, honest, direct, and candid. We dare to challenge assumptions and push boundaries. And we are not afraid when someone challenges us. If we make mistakes, which we will, they are unique and good opportunities to learn 
  • Discourse, Not Dissonance: We encourage constructive discourse and welcome challenges. We strive to create an environment where the best ideas rise to the top, and data drives decisions. 
  • Understanding, Not Consensus: As leaders, we stand firm in our informed convictions until overturned by data. We embrace healthy disagreement but commit to the outcome once a decision is made. 
  • Ownership: We empower each other to problem solve and take initiative to achieve our goals. We are purposeful and intentional in our thinking, knowing that we are individually accountable for our impact on the company's results. 
  • Curiosity: We are passionate about learning and constantly seek opportunities to grow and develop. We adapt and mature with the ever-changing landscape of our industry. 

Benefits: 

  • Competitive salary and benefits package. 
  • Opportunity to work with cutting-edge technology. 
  • Fast-paced and dynamic work environment. 
  • Chance to make a real impact on a growing company.

RunLoyal is an equal opportunity employer, and we value diversity at our company. We don't discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To Apply: 

Please submit your resume and cover letter to