Project Management Professional

4 days ago


Thrissur, Kerala, India beBeeProjectCoordinator Full time ₹ 52,00,000 - ₹ 76,00,000
About the Role

We are seeking a highly organized and detail-oriented professional to fill the role of Project Coordinator.

As a key member of our team, you will be responsible for providing exceptional customer service interaction through incoming tickets and escalating complex issues to our technical team in a timely fashion.

This is an exciting opportunity to work on the frontlines representing our company to clients, understanding and learning new features of our software, and coming up with innovative ways to facilitate operational workflows.

Responsibilities:

  • Responding to client tickets in a prompt manner, providing key customer attention and care to address all their questions and concerns.
  • Understanding and escalating software bugs and issues to developers, ensuring resolution and follow-up with clients.
  • Learning new features of our software, while creating comprehensive help documentation articles to support our clients.
  • Serving as a liaison between internal departments to close out and understand issues with clients.
  • Analyzing metrics and stats from our ticketing system to generate reports highlighting time to resolution, classification, and other key information on client tickets.
  • Utilizing SQL to query our database and extract key information when investigating issues and questions arising from clients.

What We Offer:

  • A dynamic and collaborative work environment.
  • The opportunity to learn and grow with our company.
  • A competitive compensation package.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work independently and collaboratively as part of a team.
  • Strong analytical and organizational skills.


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