Strategic Product Lead

1 day ago

Pune, Maharashtra, India NICE Full time

At NICE, we're pioneers in innovation. With a drive to challenge our limits and push beyond them, we're game changers. Our aim is to set the highest standards and execute flawlessly.

About the Opportunity

We're seeking an ambitious individual to join our team as a Strategic Product Lead. As a key player in product management, you'll be responsible for defining requirements, prioritizing development teams' backlogs, and serving as a bridge between R&D and outbound functions.

Your Key Responsibilities

  • Define detailed product requirements aligned with PM needs and work with R&D to ensure delivery of the right product and requirements.
  • Coordinate content prioritization and dependencies with other TPMs according to Division strategy, standards, roadmap, and global prioritization.
  • Support the detailed definition of the Product roadmap.
  • Work with architects, R&D, QA, and 3rd-party vendors to understand HL design, cross-interface impact, architectural or non-functional features (FRD), and prepare for Sprint/build planning.
  • Evaluate that the right technology, as defined by Architect, is in use.
  • Making decisions on usage behavior as part of user stories.
  • Provide support to Customer Support, Professional Services, and Technical Presales teams for Product issues.
  • Deliver technical training to relevant interfaces (Customer Support, Professional Services, and Technical Presales etc.) in coordination with the Training team.
  • Full ownership of release aspects: Prioritize R&D tasks, including ongoing support SRs, in accordance with Product Management-defined strategy; Follow up on execution daily; Take decisions impacting direction for R&D execution within the sprint/build; Cross-dependencies follow-up for internal release coordination; Design and spec review, including performance tests and benchmark, and sizing; Escalate to PM in cases of conflicts; Define release acceptance criteria.
  • Support the PM in developing use scenarios for technical users (e.g., non-functional requirements, serviceability etc.).
  • Review, give feedback, and approve Product deliveries according to acceptance criteria within your area of responsibility.
  • Contribute to technical documentation enablement, provide input and review on training material, technical documentation, release notes, and release notifications.
  • Communicate and coordinate with Professional Services: patches coordination, major projects support.
  • Ensure the availability of a working environment for demo purposes.
  • Collaborate with User Experience to ensure product usability.

The Ideal Candidate

  • 5-8 years of overall IT industry experience.
  • 5+ years of experience working as a Business Analyst/Product owner for an enterprise-class software company.
  • Proven experience in the Communication Compliance domain.
  • A strong background in Unified Communications platform or recording - Big Plus.
  • Familiarity with Data Bases, UI design, Micro Service, Cloud application, and Azure Infrastructure.
  • Strong analytical and problem-solving skills.
  • Vast experience with creating specifications (specifically the ability to understand business requirements) and delivering them to software teams.

Bonus Skills

  • Strong communication and presentation skills (English).
  • Excellent business and technical writing skills (English).
  • Background in Agile Development Methodologies, User Stories, Acceptance Criteria, Feature Prioritization while defining product specifications.
  • Experience in a customer-facing position, ability to manage customer expectations.
  • Experience of working in a Global Company Enterprise Software experience.

About What's in it for You

NICE offers an ever-growing market disrupting global company where the teams comprise the best of the best, working in a fast-paced collaborative, and creative environment. Every day at NICE is a chance to learn and grow, with endless internal career opportunities across multiple roles disciplines domains locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr.

NICE-FLEX Enjoy Work-Life Balance

NICE works according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office, and 3 days of remote work each week. Office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation new ideas and a vibrant interactive atmosphere.

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