Senior Business Process Analyst

2 days ago


Jamnagar, Gujarat, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Overview

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We are seeking an experienced Senior Consultant for SAP Customer Service to lead the design, implementation, and support of customer-centric solutions. The ideal candidate will have in-depth functional expertise and strong problem-solving skills to deliver high-quality processes aligned with business objectives.

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Key Responsibilities

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  • Lead end-to-end implementations, upgrades, and support activities for SAP CS solutions.">
  • Provide expert guidance on SAP CS processes, including service orders, notifications, contracts, warranty management, returns, and claims.">
  • Collaborate closely with stakeholders to gather requirements and translate them into effective SAP CS solutions.">
  • Configure and customize the SAP CS module to optimize customer service workflows.">
  • Troubleshoot and resolve complex issues escalated from support teams.">
  • Coordinate with cross-functional teams to ensure seamless integration with other modules.">
  • Prepare and review functional specifications for custom developments and enhancements.">
  • Mentor junior consultants and support teams, promoting knowledge sharing and best practices.">
  • Conduct workshops, training sessions, and user support to maximize system adoption.">
  • Stay updated with SAP CS latest features, tools, and industry trends, recommending continuous improvements."

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