City Operations Strategist

2 weeks ago

Hubli, Karnataka, India beBeeOperational Full time ₹ 30,00,000 - ₹ 40,00,000
Job Title:

Operations Head

Job Description:

We are seeking an experienced Operations Head to lead our city-wide operations team. The ideal candidate will have a strong background in driving business and last mile operations, with experience in managing large teams and complex ground operations.

Responsibilities:
  • Lead city-wide operations to ensure on-time delivery of service to customers.
  • Manage end-to-end of ground staff and last mile operations, including deployment, training, uptime, servicing, and utilization.
  • Continuously analyze processes and procedures to identify and implement improvements for customer satisfaction metrics, cost reduction, and service efficiency.
  • Design an optimized instant-delivery network to further reduce delivery timelines and increase efficiency of the network.
  • Build scalable processes that expand the value proposition and can be replicated in all top cities in the country.
  • Create performance monitoring metrics by tracking key performance indicators (KPIs) such as on-time delivery, service breaches, lost orders, cost per service, etc.
  • Build and lead teams of hub executives and recruiters.
  • Drive service staff acquisition through on-ground marketing.
  • Work with cross-functional teams to drive innovation and continuous improvements in technology and algorithms used by the operations team on a day-to-day basis.
Requirements:
  • 10-14 years of experience in driving business and last mile operations.
  • Experience handling operations P&L, large grey-collar teams, and complex ground operations.
  • Excellent data and analytical skills to own performance metrics.
  • Fluent in English, Hindi, and Marathi.
Benefits:

Competitive compensation package up to Rs. 40LPA + Esops.

Location: Mumbai.

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