Senior Implementation Specialist

1 day ago

Delhi, Delhi, India beBeeImplementation Full time ₹ 13,40,000 - ₹ 24,10,000

Job Title: Senior Implementation Specialist

Overview:

As a seasoned professional, you will play a pivotal role in deploying and integrating Motadata products and solutions for clients.

Key Responsibilities:

  • Deployment & Integration: Participate in the deployment, configuration, and integration of Motadata solutions at customer sites.
  • Solution Design: Assist in designing and implementing monitoring, logging, and service desk solutions.
  • Customer Engagement: Work with clients to gather requirements and ensure solutions align with their business needs.
  • Team Collaboration: Collaborate with internal teams (DevOps, Support, Product) for smooth delivery of projects.
  • Documentation: Develop and maintain implementation-related documentation, standards, and user guides.
  • Training & Support: Provide training and support to customers for effective product usage.
  • Issue Resolution: Ensure timely issue resolution and maintain customer satisfaction during implementation.

Requirements:

  • 4–8 years of experience in IT implementation, system integration, or related roles.
  • Experience with monitoring and service desk tools (e.g., ManageEngine, ServiceNow, Grafana, ELK, Zoho Service Desk, Kibana).
  • Knowledge of on-premise and cloud-based deployments.
  • Familiarity with network concepts (secure zone, DMZ, firewalls) and ITIL processes.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication skills to interact with technical and non-technical stakeholders.
  • Hands-on experience with Linux servers, Windows, and basic networking is required.

Desirable Qualifications:

  • ITIL certification.
  • Experience with data visualization tools like PowerBI, Tableau, or JasperBI.
  • Exposure to scripting or automation for deployment/configuration.

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