Concierge Operations Manager
2 weeks ago
Job Purpose:
We are seeking a highly skilled and experienced Concierge Executive to join our team at AccorHotel. The successful candidate will be responsible for providing exceptional guest services, ensuring seamless operations, and maintaining the highest standards of quality.
Key Responsibilities:
- Maintain a thorough knowledge of the local area and resources available to guests.
- Provide personalized services and make recommendations to guests based on their preferences and needs.
- Ensure efficient and smooth operations, including luggage delivery and collection, transportation arrangements, and event coordination.
- Supervise and train a team of Bell men to ensure excellent customer service and adherence to hotel policies and procedures.
- Collaborate with the Head Concierge to ensure effective communication and problem-solving.
- Manage the budget and forecast of Transportation, reviewing and managing monthly expenses and revenue.
Requirements:
- Minimum 2 years of experience in a similar role or position.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Strong problem-solving and analytical skills.
- Knowledge of local area and resources available to guests.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information].
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