Customer Service Team Member

3 days ago


Pune, Maharashtra, India beBeeSupport Full time ₹ 4,00,000 - ₹ 8,00,000

Job Overview

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  • We're looking for a skilled Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, providing timely and effective support via live chat.
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Key Responsibilities

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  1. ">
  2. Chat Support Delivery: Respond to customer inquiries, concerns, and issues in a professional and courteous manner, ensuring quick resolution times and high customer satisfaction scores.">
  3. Problem-Solving: Diagnose and troubleshoot customer issues, guiding them through steps to resolve problems related to products, services, or technical difficulties.">
  4. Information Provision: Provide accurate and comprehensive information about products, services, policies, and procedures, demonstrating a deep understanding of company offerings.">
  5. Multi-Tasking: Effectively manage multiple chat conversations simultaneously, prioritizing and responding promptly without compromising quality.">
  6. Documentation: Accurately document all customer interactions, issues, and resolutions in the CRM or ticketing system.">
  7. Customer Satisfaction: Strive to achieve high customer satisfaction scores (CSAT) by delivering empathetic, friendly, and effective support.">
  8. Escalation: Identify and escalate complex or unresolved issues to the appropriate internal teams (e.g., Tier 2 support, technical teams) in a timely manner.">
  9. Product Knowledge: Maintain up-to-date knowledge of all products, services, and company policies to provide accurate information.">
  10. Compliance: Adhere to all company guidelines, policies, and data privacy regulations during interactions.">
  11. Feedback & Improvement: Provide feedback on recurring customer issues or system deficiencies to contribute to continuous improvement efforts.">

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