
Customer Service Team Member
3 days ago
Job Overview
">- We're looking for a skilled Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, providing timely and effective support via live chat.
Key Responsibilities
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- Chat Support Delivery: Respond to customer inquiries, concerns, and issues in a professional and courteous manner, ensuring quick resolution times and high customer satisfaction scores.">
- Problem-Solving: Diagnose and troubleshoot customer issues, guiding them through steps to resolve problems related to products, services, or technical difficulties.">
- Information Provision: Provide accurate and comprehensive information about products, services, policies, and procedures, demonstrating a deep understanding of company offerings.">
- Multi-Tasking: Effectively manage multiple chat conversations simultaneously, prioritizing and responding promptly without compromising quality.">
- Documentation: Accurately document all customer interactions, issues, and resolutions in the CRM or ticketing system.">
- Customer Satisfaction: Strive to achieve high customer satisfaction scores (CSAT) by delivering empathetic, friendly, and effective support.">
- Escalation: Identify and escalate complex or unresolved issues to the appropriate internal teams (e.g., Tier 2 support, technical teams) in a timely manner.">
- Product Knowledge: Maintain up-to-date knowledge of all products, services, and company policies to provide accurate information.">
- Compliance: Adhere to all company guidelines, policies, and data privacy regulations during interactions.">
- Feedback & Improvement: Provide feedback on recurring customer issues or system deficiencies to contribute to continuous improvement efforts.">
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