Operations Associate, Compliance India Team Lead
6 days ago
Job Responsibilities
The Operations Associate, Compliance India Team, will be a high-performing individual contributor responsible for end-to-end compliance operations management in various Amazon EU marketplaces.
This role involves organizing, planning, prioritizing, and scheduling work assignments. The ideal candidate will own the production & quality KRAs for this team and be the first point of contact to the compliance teams of Amazon.
The Operations Associate will be responsible for queue management, adhering to service level goals, and routing all tasks through in-house technology. They will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis.
About the Team
This is a role for the Compliance India team operating from Hyderabad, India.
The team's stakeholders include various support and business teams located across countries such as Luxembourg, UK, Romania, Spain, and India.
Requirements
- Bachelor's degree
- Fluent English language skills
- Experience with Microsoft Office products and applications
- Experience with Excel
- 1+ years' work experience in operations with a background in quantitative decision-making, ability to drive business/operations metrics, and driving adoption of different tools and resources
- Strong analytical, mediation, and problem-resolution skills, demonstrated leadership with a bias towards action, supporting a culture of ownership and learning
- Skilled in collaborative management environments, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams
Preferred Qualifications
- Masters Degree/MBA, Certification in process excellence (PMI, Lean, Six Sigma), Excel, Intermediate Knowledge of SQL (Intermediate), Macros, Python, etc.
- Exposure to working with technology teams and solving operational issues using technology
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