Senior Technical Support Engineer, Cortex XPANSE Expert

2 weeks ago


Bengaluru, Karnataka, India Palo Alto Networks Full time
Our Mission
At Palo Alto Networks, we empower our customers to protect their digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on challenging and disrupting the status quo of cybersecurity.

As a Senior Technical Support Engineer on our Cortex Xpanse team, you will play a critical role in securing our internal and external assets against potential attack vectors and exposures. You will be responsible for ensuring the robustness and responsiveness of our clients' security infrastructures.

Your Key Responsibilities
  • Provide advanced technical support for cybersecurity automation tools, including SIEM, SOAR, and EDR solutions.
  • Diagnose and resolve complex technical issues related to the integration of SIEM solutions with other security tools and data sources.
  • Analyze and respond to security threats from various sources, such as Firewalls, IDS/IPS, Antivirus, and EDR systems.
  • Develop and maintain scripts using Python, PowerShell, and Linux CLI commands to automate security processes and enhance system integrations.
  • Collaborate with cross-functional teams to troubleshoot integration issues and improve the overall security architecture.


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